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SysAdmin1
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Customer Service

HP Recommended
HP ProDesk 405 G1 Microtower PC
Microsoft Windows 8 (64-bit)

So I tried Submitting a ticket online and cannot. The "Submit Case" button stays grayed out no matter what I do. Then, when I FINALLY got hold of someone on the phone (I had to search for the number, as it isn't listed on your website anywhere that I could find), they hung up on me. So far, completely unimpressed with your customer service, HP. I have a computer still under warranty that needs failed parts replaced. How can I actually reach someone who can help me?

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TheN00bBuilder
Level 4
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Message 2 of 6
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We can help you if you don't mind doing the work yourself... we just need to know what your problem is first. 

I don't run HP, I just like helping others!

i7-3770 / MSI Z87-G43 / 16GB PNY DDR3 / Aorus RX580 / Ultra X4 750W / Sandisk U110 250GB SSD and 2x WD Velociraptors 300GB / Antec 1100 V2 / NZXT Respire T40 / Corsair SP120 RGB
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SysAdmin1
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I am pretty sure either the power supply fan is failing or the graphics processor (on board) is going bad. The user has dual monitors, and one or the other keeps turning off. His computer has been running warm (53-67 degrees C), which is why I think it may be the PSU fan. I do not mind installing  a new PSU myself, it is part of my job, but I would need to make sure I got the correct one. He has an HP Prodesk 405 G1 MT X64 based. Serial number is MXL452189G. It has an AMD A4-5000 APU with Radeon integrated graphics, so I cannot really replace that part. If you are able to send me the parts I could install them, or I could send in the user's computer (which is less convenient for us, as he would lose much more work time, but may be more convenient for you). Let me know if you need any information from Me.

 

Thank you,

Samantha Warden

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TheN00bBuilder
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I don't work for HP, let me just say that in advance. The problem looks to be the GPU for the flickering of displays, and I assume you have done all the basic stuff like reinstall the drivers? 

 

Any standard ATX power supply will fit that case, and you can buy a dedicated (small, passively cooled) GPU, which is cheaper than buying a whole new PC.

 

PCPartPicker part list: https://pcpartpicker.com/list/bnp8RG
Price breakdown by merchant: https://pcpartpicker.com/list/bnp8RG/by_merchant/

Video Card: MSI - Radeon R5 230 2GB Video Card ($47.88 @ OutletPC)
Power Supply: Antec - Basiq 350W ATX Power Supply ($24.72 @ Amazon)
Total: $72.60
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2018-01-08 17:39 EST-0500

I don't run HP, I just like helping others!

i7-3770 / MSI Z87-G43 / 16GB PNY DDR3 / Aorus RX580 / Ultra X4 750W / Sandisk U110 250GB SSD and 2x WD Velociraptors 300GB / Antec 1100 V2 / NZXT Respire T40 / Corsair SP120 RGB
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SysAdmin1
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The GPU is what I was worried about. I have reinstalled the drivers,and it still happens. My problem with a new card is this computer does not have a pci-e slot, only a pci, and I have not been able to find a card that will fit a pci, as new ones all (or mostly) are pci-e. My main issue is that this computer is still under manufactureer warranty and the manufacturer has not been overly helpful.

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Big_Dave
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Message 6 of 6
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@SysAdmin1

 

Open up your PC and take a look inside.  The available HP documentation does indicate that the HP ProDesk 405 G1 Microtower PC does indeed have a PCI-e x16 slot.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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