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‎06-16-2019 01:34 PM

HP Recommended

While in disk management it does say format but I can't click on it and it also say's i'm offline and when I try to go online it says 'this device is not ready'.

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‎06-17-2019 11:15 AM

HP Recommended

@Stewart4,

Microsoft might have a solution . See here.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-17-2019 12:48 PM

HP Recommended

@Wb2001

 

Thanks very much for the info and continued help.

Unfortunately I tried both and neither worked.

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‎06-17-2019 01:43 PM

HP Recommended

@Stewart4,

That hard drive is getting difficult. Look at this topic/comment.

Also:

https://www.youtube.com/watch?v=5EH_ZvnGxKU

https://www.youtube.com/watch?v=-1mQIJJp-bE

https://www.youtube.com/watch?v=vIoV4gBWx5E

 

If any of these sort the problem, let me know which?

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-18-2019 06:55 AM

HP Recommended

@Wb2001

 

Thanks for those options,unfortunately they didn't work.

I am going to order a new hard drive as I've spent countless hours over the last 7 days trying everything I can.

Many thanks for your help,Much appreciated

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