cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
drj16
New member
2 1 0 0
Message 1 of 4
221
Flag Post

DT2000 not recognised

HP Recommended
DT2000
Microsoft Windows 10 (64-bit)

Hi,

My external drive (HP DT2000) is not being recognised. 

Power and USB cables are connected.

However, the blue light on the case is blinking rapidly and the drive is not recognised.

There is almost no documentation available and almost nothing in the community and the hpsupport.wdc.com (It's presumably a Western Digital product with HP branding) site is unaccessible.

Any solutions or have I lost my drive?

Many thanks

 

3 REPLIES 3
old_geekster
Level 16
Level 16
25,585 9,228 2,958 11,320
Message 2 of 4
Flag Post
HP Recommended

@drj16 , welcome to the Community.

 

Here are the manuals for the hard drive.  You should look at the "Troubleshooting" section to see if it gives you any ideas as to how to solve the problem.  The documentation is dated 2011.  This means that it is likely that you have a failed drive if none of the Troubleshooting suggestions helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
drj16
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you. I had seen the manuals. But they do not cover the issue or do not provide a solution that works.

 

Was this reply helpful? Yes No
old_geekster
Level 16
Level 16
25,585 9,228 2,958 11,320
Message 4 of 4
Flag Post
HP Recommended

You are welcome, @drj16!

 

As I stated, I believe that your drive has failed and the only solution is to replace it.

 

One caveat, you can try formatting the drive to see if that helps.  However, you will loose all of your data.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation