DT2000 not recognised

[drj16]

Hi,

My external drive (HP DT2000) is not being recognised. 

Power and USB cables are connected.

However, the blue light on the case is blinking rapidly and the drive is not recognised.

There is almost no documentation available and almost nothing in the community and the hpsupport.wdc.com (It's presumably a Western Digital product with HP branding) site is unaccessible.

Any solutions or have I lost my drive?

Many thanks

[old_geekster]

@drj16 , welcome to the Community.

Here are the manuals for the hard drive.  You should look at the "Troubleshooting" section to see if it gives you any ideas as to how to solve the problem.  The documentation is dated 2011.  This means that it is likely that you have a failed drive if none of the Troubleshooting suggestions helps.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[drj16]

Thank you. I had seen the manuals. But they do not cover the issue or do not provide a solution that works.

[old_geekster]

You are welcome, @drj16!

As I stated, I believe that your drive has failed and the only solution is to replace it.

One caveat, you can try formatting the drive to see if that helps.  However, you will loose all of your data.