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‎09-26-2017 08:21 PM

HP Recommended
Product: HP Envy Desktop 750-514
Operating System: Microsoft Windows 10 (64-bit)

Problem #1 My computer is only a few months old, and I'm trying to use the DVD/CD drive for the first time.  When I put a disc in, the drive makes noise like its working, but nothing else happens.  AutoPlay does not begin even though it is set to.  The DVD/CD drive does not appear to be recognized by the computer.  It is not listed under This PC, Devices and Drives.  Please help!

 

Problem #2  I have been trying for days to use the Customer Support CHAT feature to get help with the problem listed above.  CHAT is shown as an option, I click CHAT now, then I enter all the information and describe my problem, THEN AND ONLY THEN, am I notified that "Chat is currently unavailable.  Please try again later."  HP, this is frustrating.  When IS chat available?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2017 03:52 PM

HP Recommended

Okay, problem solved.  It turns out that the SATA cable for the DVD drive was not plugged in.

View solution in original post

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6 REPLIES 6

‎09-26-2017 08:24 PM

HP Recommended

Also, in System Information, when I click on CD-ROM, there is nothing displayed in the window, as if there were no CD-ROM drive.

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‎09-26-2017 08:30 PM - edited ‎09-26-2017 08:42 PM

HP Recommended

Hi,

 

HP's support number is 800-474-6836 or 800-HPINVENT.

HP Case Initiation Page

 

 

HP chat seems to be on banker's hours.:smileyfrustrated:

 

Power cycle your PC and tap the ESC key multiple times until you can bring up the BIOS menu. Try the diagnostics (F2). Update the diagnostics first before running them to ensure that you have the latest diagnostic routines.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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‎09-26-2017 11:29 PM

HP Recommended

Can you give me the URL for live chat?

 

HP hides it so well even Google can't help me find it....grrrrrr!

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‎09-30-2017 01:34 PM

HP Recommended

Okay, I ran diagnostics.  It says NO OPTICAL DRIVE DETECTED...

 

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‎09-30-2017 01:37 PM

HP Recommended

@Xuzo1

 

https://support.hp.com/us-en/contact-hp is where you start

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‎09-30-2017 03:52 PM

HP Recommended

Okay, problem solved.  It turns out that the SATA cable for the DVD drive was not plugged in.

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