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HP Recommended
ENVY Desktop 795-0009na
Microsoft Windows 10 (64-bit)

The DVD Writer in my HP Envy is no longer reading CDs, however, it DOES read DVDs.

Greateful for ny help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

DVD drives have two optical lenses.

 

One reads DVD's and the other reads CD's.

 

That is because CD's and DVD's are read at different focal lengths from each other.

 

Given the fact that the drive reads DVD's fine, and not CD's, there is a good chance the CD optical reading lens has failed, and the drive would need to be replaced.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

DVD drives have two optical lenses.

 

One reads DVD's and the other reads CD's.

 

That is because CD's and DVD's are read at different focal lengths from each other.

 

Given the fact that the drive reads DVD's fine, and not CD's, there is a good chance the CD optical reading lens has failed, and the drive would need to be replaced.

HP Recommended

That sounds like the most likely reason. Many thanks !

HP Recommended

You're very welcome.

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