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Emanuela1329
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Desktop HP Pavilion - 550-350nl - PROBLEM WITH VIDEO CARD

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Desktop HP Pavilion - 550-350nl

Hello, I have a problem about my computer, Desktop HP Pavilion - 550-350nl. This computer has a AMD A10-8750 such as processor (with integrated video card RADEON R7) and a dedicated video card such as AMD Radeon r5 330. The problem is that my pc don't detect my video card and use only the integrated video card. Help me please, Im going crazy!

Thanks a lot!

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Echo_Lake
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@Emanuela1329

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC 
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And,  also run  BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00007682

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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