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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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HP Recommended
HP Recommended
Try the new module by itself.
Just plugging in memory that does not match what is already installed will frequently result in a non boot scenario.
When upgrading go from four to eight or 16 or 32. Use iudentical pairs of guaranteed compatible memory modules to avoid the hassle you are faced with right now.
HP has a lab with virtually unlimited memory modules to test the configuration of. That is where you couldn't do what HP does.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Booting with a single stick may depend on whether you use the slot closest to the processor or the second one.
The PC also might not boot because the voltage requirement and the XMS timings of the memory module may not coincide with the memory table coded into the motherboard's BIOS firmware coding.
That is why I always use the following methods to always have successful memory upgrades
With a motherboard of a DIY PC that I built and chose components for, I use the Memory QVL (Qualified Vendors List) provided by the mobo manufacturer. I do not deviate from the list.
With a prebuilt desktop or laptop, I don't try matching the numbers (voltage and memory timings) and instead look to mainstream memory manufacturer guarantees.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
The result is because you are trying to upgrade memory, but unfortunately not using guaranteed compatible memory.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
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