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Gary_Y
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Message 1 of 2
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Disk Failure ID

HP Recommended
HP Envy 700-215xt
Microsoft Windows 10 (64-bit)

Received disk failure id: U4JB6K-7AUA81-QFFV6K-617G03.  What does this mean and what to do to fix it.  Thank you

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the report generated by the failure code, minus your PC's serial number...

 

ailure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U4JB6K-7AUA81-QFFV6K-617G03OKXXXXXXXXXX9/13/20304StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 2 Quick Test Failure

 

It appears from the report that your PC has two disk drives. 

 

Looking at the specs, I would say that Disk 2 is the 16 GB mSATA SSD Cache that is used to accelerate the hard drive.

 

https://support.hp.com/us-en/document/c04094823

 

What I recommend you do is to remove that device and see if the code goes away.

 

if it does, then you can either replace the mSATA SSD or live with the slighly slower performing disk drive.

 

Below is the service guide to your PC.

 

http://h10032.www1.hp.com/ctg/Manual/c02871896

 

This is a picture of the mSATA SSD...should be lying flat on the motherboard.

 

The part number to replace it with is 680966-001, as shown in the parts list for your PC at the link below.

 

You can probably find one on eBay.

 

https://partsurfer.hp.com/Search.aspx?searchText=F9A62AV

 680966-001 - Hard Drive (16GB, SSD, U100 Msata)

 

 

 

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