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Honor Student
Posts: 2
Member Since: ‎08-19-2016
Message 1 of 4 (179 Views)

Does anyone have a number or email for HP support?

Product Name: Envy
Operating System: Microsoft Windows 10 (64-bit)

Does anyon have a contact number or email for support? i have a unit in for repair for overtwo months and when i look up the support ticket it simply says "On Hold'.  When i get in touch with customer suppport they say call 800 474-6836 which no one answers but a chatbot and will not pass you through to any human or give you a email to get answers. 

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Provost
Posts: 19,653
Member Since: ‎11-21-2008
Message 2 of 4 (158 Views)

Re: Does anyone have a number or email for HP support?

@slater1070, welcome to the forum.

 

Have you tried this option here?  If not, please give it a try to see if it helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Honor Student
Posts: 2
Member Since: ‎08-19-2016
Message 3 of 4 (154 Views)

Re: Does anyone have a number or email for HP support?

That is the site that tells me the repair is 'On Hold'. it doesn't explain why or what the next step is. it did originally give me a ship date of August 8th but that has come and gone and still the repair is 'On Hold'. This has been going on since may 13th when this service ticket was first opened. The owner of the company has already said no more HP products which is going to be q major pain in that i have 42 servers and procurve switches that will be replaced as they get old with some other brand and i hate mixing and matching that type of equipment. 

Provost
Posts: 19,653
Member Since: ‎11-21-2008
Message 4 of 4 (151 Views)

Re: Does anyone have a number or email for HP support?

I have asked the appropriate people within HP to help you.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation