• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-02-2023 09:49 AM

HP Recommended

I am getting the "fan not working system will shut down" message on boot up. Idid replace the fan and it seems to be working OK when I remove the side panel. Iwonder if the fan is powered by the CR2032 battery and if the battery might be failing?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2023 11:04 AM - edited ‎07-02-2023 11:17 AM

HP Recommended

The tachometer (RPM) cable at the fan or at the motherboard header may be damaged,.  Alternately a loose cable is touching the fan blade.  Look at how the side panel attaches to see if it causes a blockage of the fan when re-attached.

 

BeemerBiker_1-1688317373399.png

 

The cable should be connected as shown to the "cpu fan".     A case fan should also be connected to the "sys fan" header.

 You can try swapping the fan connectors CPU and SYS to see if the wording changes on the warning message.  Could be a bad fan.

 

That battery does not affect any of the fans.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎07-02-2023 11:04 AM - edited ‎07-02-2023 11:17 AM

HP Recommended

The tachometer (RPM) cable at the fan or at the motherboard header may be damaged,.  Alternately a loose cable is touching the fan blade.  Look at how the side panel attaches to see if it causes a blockage of the fan when re-attached.

 

BeemerBiker_1-1688317373399.png

 

The cable should be connected as shown to the "cpu fan".     A case fan should also be connected to the "sys fan" header.

 You can try swapping the fan connectors CPU and SYS to see if the wording changes on the warning message.  Could be a bad fan.

 

That battery does not affect any of the fans.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-02-2023 01:11 PM

HP Recommended

Thanks for the response. When I opened the case, I didn't see a "system" fan or connection for one. So I took the disc and hard drive mounts out and found a cooling fan for the hard drive underneath. I guess I connected the wires for this fan incorrectly when I installed a new hard drive as I'm not getting the fan warning when I boot system up. Hopefully, this will resolve the problem. Thanks again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.