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‎03-02-2020 10:39 AM - last edited on ‎03-02-2020 12:46 PM by Retired

HP Recommended
Product: envy 700-220ex
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone 

 

I have done so many things in the last few days like upgrading all the drives, and more. all the previous are software things, but the problem is that envy 700-220ex restart itself whenever i move it or hold it up. i have no clue but i think it happened when the Display port move or something. i put it here because it restarts twice, one when i moved it another when i hold it. any reason why it restarts not shut down? any clue?

 

thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2020 11:31 AM

HP Recommended

@Aziz07ksa_123,

I would suggest that you remove the power cord from the chassis, and remove side panel.

1) One by one, unplug, and then replug each power cable. (ATX 24pin, ATX 4 pin, each SATA drive power plug.

2) Do the same for the SATA data plugs.

3) If you have a GPU card, check it.

4) Display port cables have a button latch. Make sure it is firmly seated.

5) Make sure all is correct, replace side cord, and insert power cord. Test unit.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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1 REPLY 1

‎03-02-2020 11:31 AM

HP Recommended

@Aziz07ksa_123,

I would suggest that you remove the power cord from the chassis, and remove side panel.

1) One by one, unplug, and then replug each power cable. (ATX 24pin, ATX 4 pin, each SATA drive power plug.

2) Do the same for the SATA data plugs.

3) If you have a GPU card, check it.

4) Display port cables have a button latch. Make sure it is firmly seated.

5) Make sure all is correct, replace side cord, and insert power cord. Test unit.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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