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EX900 M2 500GB warranty status

HP Recommended
EX900 M.2 500GB
Microsoft Windows 10 (64-bit)

My EX900 M.2 500GB SSD drive dead recently, so I wanted to look for RMA information. However, when I tried the warranty status page, it cannot find a match with my S/N and P/N. The product was bought less than 2 years ago from Newegg so it should still be within warranty period. Can any one help me with the warranty process? Thanks!

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@DL20202020

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,
If you think the warranty details of your product are incorrect, you can submit a dispute through the HP warranty validation website.

Here is the link: https://support.hp.com/in-en/document/c05084516 

 

If your finding difficulties in updating your product warranty  I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

And, also refer to the link: https://support.hp.com/us-en/checkwarranty/multipleproducts to check your warranty details. 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HP Recommended

Thank you very much for the information. I tried several times on the warranty status checking page. Every time after I enter the Serial Number and Product Number, it just tells me the information I entered was incorrect, and there is no option for dispute on that page. Could that be that I did not register the product when I purchase it? I will try to call the support to see if the problem can be solved.

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