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Rairu
New member
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Message 1 of 2
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Flag Post

Edge of the laptop screen near hinge broke and split when trying to open lid

HP Recommended
HP Notebook - 15s-du0069tu

2 years old laptop still working fine.

When I tried to open the lid, some cracking sounds occurred and checked what it was, it turns out the edge of the laptop above the hinges were split into two.

 

Laptop was not dropped, trampled or put any pressure against it, please help! my warranty expired 3 months ago. Some bad luck occurred to me 😞

20210303_070520.jpg

20210303_070452.jpg

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rairu

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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