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Error 0x00000124, Windows forced restart, BIOS update questions.
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Associate Professor
Posts: 1,158
Member Since: ‎10-26-2016
Message 11 of 15 (239 Views)

Re: Error 0x00000124, Windows forced restart, BIOS update questions.

Hello

 

Sounds good.

 

Let me know how it goes.

 

Grzy

Tutor
Posts: 18
Member Since: ‎03-07-2017
Message 12 of 15 (236 Views)

Re: Error 0x00000124, Windows forced restart, BIOS update questions.

Due to the nature of this problem, It will be a while until I know how it went. That said, I intend to report back with any updates whenever the problem either returns  or shows no sign of coming back after a long enough period of time.

 

Thank you for your help.

Associate Professor
Posts: 1,158
Member Since: ‎10-26-2016
Message 13 of 15 (231 Views)

Re: Error 0x00000124, Windows forced restart, BIOS update questions.

Hello

 

You are welcome.

 

Grzy

Tutor
Posts: 18
Member Since: ‎03-07-2017
Message 14 of 15 (194 Views)

Re: Error 0x00000124, Windows forced restart, BIOS update questions.

I just had another system crash. This time, I was using the computer, and the screen went completely black for a few seconds (without the power light on the case going completely out), then the computer booted back up.

This time, I had the maximum processor usage set to 99% in Windows Power Options, causing my CPU to only use up to 3.0 Ghz at maximum, which was preventing an overheating problem I was having before (when my processor goes into AMD's Turbo mode, my CPU can get over 70 degrees Celcius). By setting the Windows Power Options setting to 99%, I preventing my CPU from going into Turbo mode, and it stayed in the 40s and lower 50s Celcius thereafter, including the time of this latest crash. For this reason, I don't think that CPU overheating is a possible cause this time around (although it may have been in the first two crashes).

Here's the BlueScreenView info:

 

==================================================
Dump File : 032017-29921-01.dmp
Crash Time : 3/20/2017 12:22:49 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe784`f93968f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6b3827
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.14393.953 (rs1_release_inmarket.170303-1614)
Processor : x64
Crash Address : ntoskrnl.exe+6b3827
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\032017-29921-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 14393
Dump File Size : 262,144
Dump File Time : 3/20/2017 12:23:06 AM
==================================================

And here's a ZIP file containing the DMP file and other files with more information about the crash:

 

https://www.dropbox.com/s/1g29wcidm6wuta8/DESKTOP-AVBIS4C-Mon_03_20_2017__05048_43.zip?dl=0

Tutor
Posts: 18
Member Since: ‎03-07-2017
Message 15 of 15 (155 Views)

Re: Error 0x00000124, Windows forced restart, BIOS update questions.

UPDATE: I've uninstalled Bitdefender to see if that might help.

 

I've also ordered some thermal paste to replace the current paste on the CPU, although, as I said, I doubt that overheating could have caused the most recent crash.

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