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‎10-31-2020 02:43 PM

HP Recommended
Product: Pavilion All-in-One
Operating System: Microsoft Windows 10 (64-bit)

The previously posted link to the Failure ID identification resource is no longer working.  Can someone provide a new link, or a description for this code?   9LG703-7QQA9H-WPTWMF-60UB03

 

1 REPLY 1

‎10-31-2020 03:55 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9LG703-7QQA9H-WPTWMF-60UB03OKXXXXXXXXXX10/31/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

http://h10032.www1.hp.com/ctg/Manual/c04717173

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-q100-all-in-one-desktop-pc-series-to...

 

If you prefer, you can also order recovery media for your PC from HP, which would be on the last link on the above driver page.

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