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Kirby1970
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Message 1 of 2
139
Flag Post

Failure ID Assistance

HP Recommended
Microsoft Windows 10 (64-bit)

I am getting the following Failure ID on the Memory Test: glpuwm-000ahx-wpqf6j-407503

 

I know we can't look these up anymore so if one of the mods could send me the info that would be awesome.

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GLPUWM-000AHX-WPQF6J-407503OKXXXXXXXXXX3/4/21200MemoryCache Module, Memory, Memory BoardMemory Module Failure (no DIMM id)

 

One of your PC"s memory modules is defective and needs to be replaced.

 

If you have more than one memory chip in your PC, remove all of them and test each one individually in the primary memory slot to isolate the bad one.

 

Below is the link to the service manual for your Elitedesk 800 G2 SFF, where you can find the memory removal and replacement procedure.

 

Maintenance and Service Guide HP EliteDesk 800 G2 SFF Business PC

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