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Dudleydoright19
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Message 1 of 2
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Flag Post

Failure ID MAG16W-8SFAAQ-9XPGRF-403S03 Memory module

HP Recommended
Eny Desktop 750624
Microsoft Windows 10 (64-bit)

My parents suddenly had a hardware issue and received failure ID MAG16W-8SFAAQ-9XPGRF-403S03 Memory module after running tests.

 

Just wanted to confirm that I need to replace a bad RAM module, or is there something more with this issue?

 

Any help is greatly appreciated.

 

Best,

dudleydoright

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
138,093 92,755 21,319 28,650
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the link to the failure report generated by the code you posted, minus the PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MAG16W-8SFAAQ-9XPGRF-403S03OKXXXXXXXXXX12/9/20200MemoryCache Module, Memory, Memory BoardMemory Module Failure (no DIMM id)

 

All indications are that one of the memory modules has failed and needs to be replaced.

 

The product specs indicate that the PC comes with 16 GB of memory.

 

HP ENVY 750-624 Desktop PC Product Specifications | HP® Customer Support

 

The parts list indicates that 2 x 8 GB of memory was installed.

 

HP PartSurfer

 

You can identify what memory module has failed by removing one and seeing if the PC boots up.

 

If not, replace that module and remove the other one to isolate the bad chip.

 

Below is the link to the service manual.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

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