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‎10-20-2024 12:07 PM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer

The paper feeder is stuck in an up position. I can’t get the lid to drop back down. What is the technique for getting it back down?

Category:
1 REPLY 1

‎10-23-2024 07:01 AM

HP Recommended

Hi @Ruhasl,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with the feeder tray not locking in place on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Kindly refer to the steps from the below links to troubleshoot and let me know if that resolves the issue.

 

https://www.youtube.com/watch?v=e8rUrroguWM

 

https://www.youtube.com/watch?app=desktop&v=muuUAcZpRrs

 

User guide for reference: https://h10032.www1.hp.com/ctg/Manual/c04426138.pdf

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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