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forstera
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Graphic Card - HP Envy 23 Recline 23-k16oez -

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HP Envy 23 Recline 20-k16oez
Microsoft Windows 10 (64-bit)

Hello all,

My computer doesnt start anymore. 6 beeps are made than nothing. According to my search, it seems this is a graphic card problem.

I had a look about informations about replacing the graphic card on that computer .. but maybe it's not possible because it is ntegrated into the design of the motherboard.

Can soemone confirm that ... if yes, does it mean that my computer is dad or is there a way to solve that ?

Thanks to all for your help

Kind Regards

ARnaud

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KrazyToad
HP Support Agent
HP Support Agent
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@forstera

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Yes it is an integrated Graphics Card. You need to contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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forstera
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Hi KrazyToad,

Thanks for your help

I opened a ticket to HP a few hours ago and I'm waiting for their answer... 😉

 

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