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‎03-08-2021 01:04 PM

HP Recommended
Product: OMEN Desktop PC 30L GT13-0000i
Operating System: Microsoft Windows 10 (64-bit)

My question is when doing some heavy work on the pc like gaming etc my  memory junction temperature or v-ram is up  between 109-110 degreed celcius and is throttling, i dont believe this is normal bus is there anything i can do about this myself  or do i need to contact my store for a warranty issue?

1 REPLY 1

‎03-08-2021 09:31 PM - edited ‎03-08-2021 09:32 PM

HP Recommended

@Gamme20D , welcome to the Community.

 

This is not normal.  The maximum should be 89C for the video card.  I suggest that you contact the seller to see what they will do for you.  You shouldn't have to fix a new computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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