Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
2 1 0 0
Message 1 of 2
Flag Post

Graphics card upgrade: MSI Radeon RX550 4GT LP OC

HP Recommended
Hp Envy 700-209eb
Microsoft Windows 10 (64-bit)



My oem graphics card died and replaced it with a new one. The MSI Radeon RX550. Now the problem is when i boot into the OS i get a black screen and it stays like that. On start up I see the Windows 10 logo but when it hit the logon screen it goes black. i get into Windows safe mode and i can do stuff but not in Windows 10 normal mode. I updated the bios to 80.24.


Is the card not compatible? If not which one should i purchase?



New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended



I wanted to tell you my problem is fixed. I had 2 issues with the graphics card. The original GPU wasn't broken. I used a faulty HDMI cable (I didn't know). The second problem is on the HP ENVY 700-209eb that I had to disable secure boot and enable Legacy boot in the BIOS prior the install of the new graphics card. I could not use the onboard graphics because the CPU doesn't support it. 


Conclusion: You can use almost any GPU in this system. Just pay attention to the settings in the Bios and check the wattage on the psu so you are sure that you can draw enough power. 


I found the bios settings here:


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation