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‎09-09-2019 02:28 PM

HP Recommended
Product: HP Pavilion 500-046
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I was going to get the calculator by clicking on the left-hand corner MS icon, but passed another window on the bottom bar as I guided the cursor to the icon.  The window popped up, froze in place, then the entire screen froze.  I waited for 4-5 minutes, but it never unfroze.  So I turned off the computer, and when it rebooted, the monitor came on, the cursor worked, but nothing showed on the blank, black monitor. 

 

I do not think the HD is spinning, we do not hear it.  Just the fan is working. 

 

Can a HD that's not spinning, be fixed?  If not, does anybody know of a good computer clinic that can recover the data in my HD?

 

Thanks for any help you can give me!!!

 

historicantique 

1 REPLY 1

‎09-09-2019 08:32 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I suggest running HP Hardware Diagnostics (Link).

 

Tap "ESC" at boot.

 

Select "F2".

 

Run System Tests. You can also run Component tests.

 

Regards

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