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historicantique Student
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Message 1 of 2
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HP Recommended

HD stopped spinning

HP Pavilion 500-046
Microsoft Windows 10 (64-bit)

Hi everyone,


I was going to get the calculator by clicking on the left-hand corner MS icon, but passed another window on the bottom bar as I guided the cursor to the icon.  The window popped up, froze in place, then the entire screen froze.  I waited for 4-5 minutes, but it never unfroze.  So I turned off the computer, and when it rebooted, the monitor came on, the cursor worked, but nothing showed on the blank, black monitor. 


I do not think the HD is spinning, we do not hear it.  Just the fan is working. 


Can a HD that's not spinning, be fixed?  If not, does anybody know of a good computer clinic that can recover the data in my HD?


Thanks for any help you can give me!!!



Regents Professor
Regents Professor
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Message 2 of 2
Flag Post
HP Recommended

HD stopped spinning


Welcome to the forum.

I am not a HP employee.


I suggest running HP Hardware Diagnostics (Link).


Tap "ESC" at boot.


Select "F2".


Run System Tests. You can also run Component tests.



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