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‎02-16-2020 10:54 AM

HP Recommended
Product: hp 2310m
Operating System: Microsoft Windows 10 (64-bit)

Bought a new DELL Inspiron 17 laptop. Turned it on 1st time on Friday. Connects to HP 2310M monitor and displays correctly UNLESS I select full screen on any app. The title bar is then not shown, the bottom status bar is not shown, the right-hand slide-bar is not show and the left-hand column is not shown. In other words, it seems like it thinks the screen is 25" instead of 23". Any suggestions?

 

1 person had the same question
2 REPLIES 2

‎02-16-2020 11:21 AM

HP Recommended

@edsorbit , welcome to the forum.

 

You should check the resolution (1920 x 1080 (same as max and native) and the refresh rate (60 Hz).  If either is not set correctly you will get the outcome that you are experiencing.  If both are correct, it most likely is the fact that you don't have the correct driver installed.  Since the monitor is 9 years old, HP no longer provides software and driver updates for it.  Here is the only driver that I could find for it.  You should try the Win 8 64-bit driver to see if it works.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎02-16-2020 01:24 PM

HP Recommended

@edsorbit,

Provided that your using a VGA connection, this manual will help you. The OSD menu starts on page 20.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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