HP 430 wireless mouse does not shut PC down

[NickGinex]

Need tech support to get HP430 mouse to work.

[zoey7886]

@NickGinex, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 430! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP 430 Wireless Mouse isn’t shutting down your HP All-in-One Desktop PC 24-cb0000i, and you need some assistance to get it working properly. No worries—I’m happy to help!

Let’s try a few troubleshooting steps:

Check Power Settings

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on "Choose what the power buttons do."
• Make sure the "Shut Down" option is selected for the power button action.

Update Mouse Drivers

• Open Device Manager (Press Win + X, then select it).
• Expand "Mice and other pointing devices."
• Right-click "HP 430 Wireless Mouse" and choose "Update driver."
• Select "Search automatically for updated driver software."

Re-pair the Mouse

• Remove the USB dongle and plug it back in.
• If it's Bluetooth, go to Settings > Bluetooth & devices, remove the device, and pair it again.

Check for Windows Updates

• Go to Settings > Windows Update and check if any updates are available.

If the issue persists, could you let me know a bit more? For example, is the mouse working fine otherwise, or is it just the shutdown function that’s not responding? That way, I can provide more specific guidance.

Looking forward to your response! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,