08-23-2019 04:31 PM
My HP 510-P049A is starting to Shut down by itself, during sleep mode and I have to restart, does anyone know whats causing this. Thanks
08-23-2019 07:50 PM - edited 08-23-2019 07:57 PM
Welcome back to the forum.
I am not a HP employee.
This is a tough problem to solve.
Have been working on a PC doing the same thing. The PC works fine except it will shut down when sleeping.
I have done the following stuff with negative results:
Reset Power options to defaults.
Ran a System File Check.
Ran system and component diagnostics.
Reset the BIOS to defaults.
Updated the BIOS.
Reinstalled the operating system.
Disconnected all peripheral devices except mouse, keyboard, and monitor.
Reseated all motherboard connections and components.
I have come to the conclusion it may be a motherboard problem.
I have disabled sleep in Power Options pending a possible motherboard RMA to have the board checked by the OEM. Have not requested an RMA yet because the shutdown while sleeping issue is the only problem.
The PC works great except for the sleep problem!
08-24-2019 06:15 PM - edited 08-24-2019 06:22 PM
OK Thanks, its only doing it only a few times when in sleep mode, so not consistent yet and also having trouble with WI-FI Adapter not connecting automatically, as I've only started using this feature, you would think that these computers would lodged a fault code to say what component is the problem, like Vehicle Computers (ECU) do. I've done a HP System Extensive Test and all Passed.
08-24-2019 06:26 PM
09-07-2019 04:24 PM
I ended up Uninstalling Windows and Reinstalling and that fixed the Shutting down problem and I Uninstalled/Installed WIFI in Settings a few times and it fixed it, it came good after a few days and no problems with it all now.