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05-20-2025 08:04 AM
Hi @exporaamaa,
Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share the model name of your device?
We're looking forward to helping you get back up and running!
Best regards,
Kuroi_Kenshi
I am an HP Employee
05-22-2025 12:55 PM
Hi @exporaamaa,
Welcome to the HP Support Community!
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.
You can use this link as well:
Private Messages - HP Support Community
We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Best regards,
Kuroi_Kenshi
I am an HP Employee