• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-14-2023 05:57 AM

HP Recommended
Product: HP 930 Creator Wireless Mouse
Operating System: Microsoft Windows 11

My 930 Creator mouse is paired to my PC by the usb dongle and bluetooth connection. Its basic functions work, but it will not register in HP Accessory Centre and therefore I cannot program the additional function buttons. When I select Add New Device it just takes me to my computer's bluetooth and device settings although it is already connected.

 

I have attempted to unpair and re-pair the mouse. I have restarted the HP Accessory Centre. I have uninstalled HP Accessory Centre and re-installed and I'm still having the same issue.

 

Jake

Category:
2 REPLIES 2

‎04-14-2023 07:43 AM - edited ‎04-14-2023 07:44 AM

HP Recommended

Have you changed the battery recently?

 

Have you tried the mouse in wired mode to see if it makes a difference to the HP Accessory Center?

https://support.hp.com/us-en/product/hp-930-creator-wireless-mouse/38698656/how-to


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-17-2023 02:56 AM

HP Recommended

Thanks for your response. Unfortunately I have tried this with no luck... as well as unpairing, restarting, un-installing. I've had HP tying to troubleshoot via remote access and they have not been successfull yet either.

 

The mouse is paired my computer (also HP and brand new) yet it does not show as being paired in HPAC.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.