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HP All-in-one TOUCHSCREEN has suddenly stopped working

I might be barking the wrong tree but is this not a sign that touchscreen (as in, touchscreen itself only) has simply died and is no longer recognised by OS?

 

If that happens regularly on devices that are just out of warranty, then it's a shame...

19 REPLIES 19
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HP Support Agent
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Message 2 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

@krzemien

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

I have sent you a private message, for the further course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

 

Raj1788
I am an HP Employee 

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Message 3 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

thank you for reply how do i find private message

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Level 7
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Message 4 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

Well, you won't as bot have sent it to me...! Talk about human touch...

 

I have forwarded it to you now via PM.

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Message 5 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

You have to enable and disable your touchscreen. Type device manager in search box and select them, now select the arrow next to Human Interface Devices and select HID-compliant touch screen.
After that select the Action tab at the top of the window.

Select disable or enable.

Hope you will understand to do.

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Message 6 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

Can you please PM me as well. I am in the exact some boat. Pls and thank you.

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Level 7
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Message 7 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

Sent / forwarded via PM.

 

To be clear: I do not have that problem myself, I merely contributed with my two-pence to this thread...

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Message 8 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

Our touch screen has gone gray stiped but works, printer all new just had it for a month. Happened from one day to another nothing special took place just turn off and on.

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Message 9 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

Can you forward the same message regarding touchscreen to me? Same issue here. Thank you.

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Message 10 of 20
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HP All-in-one TOUCHSCREEN has suddenly stopped working

Still no help from anyone and no answers to my pm box.....

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