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HP Desktop BIOS Update Installation Failing

HP Recommended
HP All-in-One 24-e027c
Microsoft Windows 10 (64-bit)

Operating System: Windows 10 Home 64-bit 

 

Microprocessor: AMD A9-9400 RADEON R5, 5 COMPUTE CORES 2C+3G   (2.4GHZ)

 

System Memory: 8GB

           Memory Slot 1: 8GB  Samsung 2400MHz

 

System Board: 8381 1000

 

System BIOS: F.20

 

I've been having some trouble with a BIOS Update since I got this computer (02/03/18). 

 

I've attemped to Install this update 10 times, but I couldn't. (As you can see in the picture below.)

 

I've tried disabling my anti-virus, going on the HP BIOS Recovery Page (It wouldn't load up), and looking online for some answers to this problem. 

 

I've read online that this is an important update, so I'm wanting to install it.

 

I'm not sure what to do, so I'm hoping I can get some answers on here. Thanks for reading.

2 REPLIES 2
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HP Recommended

Hi

 

Try this way...

 

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8381)

F.24 Rev.A8.0 MBApr 8, 2018Download

 

and follow the on screen instructions.

 

Description:

This package provides an update to the HP Consumer Desktop PC BIOS (ROM Family 8381) for supported models running a supported operating system

Fix and enhancements:

Provides improved security
HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.
NOTE: Due to security changes, after this BIOS update is installed, previous versions cannot be reinstalled
 
1. Click the Download Only button.
2. At the File Download screen, click the Save button.
3. At the Save As screen, save the file to your Desktop.
4. If a message appears stating that the file already exists, click YES to overwrite file.
5. Double-click the icon for the update downloaded to your desktop, and then click NEXT.
6. Follow on-screen instructions.
7. If prompted to restart the system upon completion of the update, click YES and allow system to restart.

Prerequisites:
You must be logged on as an administrator to install this update.
- You must have a Microsoft Windows 10 operating system
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HP Recommended

 

I have tried installing that update, but it says this. Should I continute?

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