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HP Recommended

My HP Envy laptop Model 117m-ce1013dx is not turning on. I bought a new charger and that didnt work. I did several of the steps that were asked. Nothing is lighting up. It still works. It was random out of nowhere nothing happened to it. I opened it up to see if something was wrong but it was all fine I don’t know whats wrong.

1 REPLY 1
HP Recommended

@snowii

 

Welcome to the HP support community.

 

I understand that your notebook is not turning on, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.