01-15-2023 08:57 PM
My HP Envy laptop Model 117m-ce1013dx is not turning on. I bought a new charger and that didnt work. I did several of the steps that were asked. Nothing is lighting up. It still works. It was random out of nowhere nothing happened to it. I opened it up to see if something was wrong but it was all fine I don’t know whats wrong.
02-01-2023 07:30 AM
Welcome to the HP support community.
I understand that your notebook is not turning on, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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