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liko28s
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Message 1 of 2
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HP EX 900 M2 250GB Dead in less one year usage.

HP Recommended
HP EX900 M2 250GB
Microsoft Windows 10 (64-bit)

Hi.

After reboot Windows doesn't loading.

diskpart says: Current read-only State: Yes

The device was purchased a year ago (2-15-2019), used in regular mode, in my home.

I try everything in forums, simply doesn't work.
I need warranty service in my country (Colombia)

What can i do about it?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@liko28s If you've confirmed a hardware malfunction by connecting the device to an alternate computer to confirm the failure and need a warranty service in your region, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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