HP EX900 SSD stopped working in 8 months.

[Shreejit_Ray]

I bought a SSD card: EX900 M.2 ( 500 GB) on 5 November 2019. The product stopped working on 15 June 2020. Since then I have been trying to raise warranty claims but I have been unable to get any communication on the matter. The case file raised are as follows:

16 June 2020: [Personal Information Removed]

3 August 2020: [Personal Information Removed]

The email does not tell what needs to be done to proceed with the warranty claim. 

I have called on customer care number to no avail. 

Claiming warranty for a product should not be a multi month process. This is a very bad and frustrating experience. HP should not instil a sense of trepidation in customers towards their products. But that is what is happening because of such issues. I have read the message boards and I am not the only one with such an issue.  

Please help me in resolving this issue as I have been patient for 1.5 months with a Rs 7000 product which does not even work as a paper weight. If this I do not get assistance in this matter I have to go. to customer court with this issue.

[KrazyToad]

@Shreejit_Ray

Welcome to HP Community

I have gone through your Post and would like to help

I will escalate your case to HP's Regional Escalation Team

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Shreejit_Ray]

@KrazyToad 
Thank you for replying to my message. I have provided information requested on the private message. Please let me know if there is anything else needed from my side.

[Shreejit_Ray]

@KrazyToad,

Can you please provide any update on the issue. I have not received any response from case resolution team regarding my issue.