cancel
Showing results for 
Search instead for 
Did you mean: 
Shreejit_Ray
New member
3 2 0 0
Message 1 of 4
637
Flag Post

HP EX900 SSD stopped working in 8 months.

HP Recommended
2YY44AA

I bought a SSD card: EX900 M.2 ( 500 GB) on 5 November 2019. The product stopped working on 15 June 2020. Since then I have been trying to raise warranty claims but I have been unable to get any communication on the matter. The case file raised are as follows:

16 June 2020: [Personal Information Removed]

3 August 2020: [Personal Information Removed]

 

The email does not tell what needs to be done to proceed with the warranty claim. 

I have called on customer care number to no avail. 

Claiming warranty for a product should not be a multi month process. This is a very bad and frustrating experience. HP should not instil a sense of trepidation in customers towards their products. But that is what is happening because of such issues. I have read the message boards and I am not the only one with such an issue.  

Please help me in resolving this issue as I have been patient for 1.5 months with a Rs 7000 product which does not even work as a paper weight. If this I do not get assistance in this matter I have to go. to customer court with this issue.

Tags (1)
3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
22,620 22,607 1,357 1,374
Message 2 of 4
Flag Post
HP Recommended

@Shreejit_Ray

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I will escalate your case to HP's Regional Escalation Team

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Shreejit_Ray
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

@KrazyToad 
Thank you for replying to my message. I have provided information requested on the private message. Please let me know if there is anything else needed from my side.

0 Kudos
Shreejit_Ray
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

@KrazyToad,

 

Can you please provide any update on the issue. I have not received any response from case resolution team regarding my issue.

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation