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‎01-07-2021 08:38 AM - last edited on ‎01-07-2021 11:34 AM by Moderator

HP Recommended
Product: EX900 SSD
Operating System: Microsoft Windows 10 (64-bit)

We have 16 pieces of EX900 SSD's that have failed.  The serial numbers show in HP's warranty system as unrecognized.  Following instructions given to us previously we emailed [personal info removed] requesting an RMA but have received no answer after several days.  Their phone number is not answered.

 

Please let us know how to proceed to get warranty support on these SSD's.

1 REPLY 1

‎01-10-2021 02:01 PM

HP Recommended

@JunkTony

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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