07-19-2019 08:13 PM - edited 07-19-2019 08:20 PM
So I had a fully functional computer until I updated to the A0.14 Rev.A firmware that was issued in Dec of 2018.. The firmware update completed without issue and the computer restarted on its own as it said it would. Now my all in one is stuck on the HP boot screen logo and the computer is completely non responsive via keyboard. The only thing that works is the power button. Is there a way to roll back? Is there any hope for this 40 lb brick? Or is my only solution is to find a compatible replacement motherboard and swap the guts out? Im trying to avoid dumping more money into this already expensive desktop.
07-21-2019 03:40 PM
Welcome to the forum.
I am not a HP employee.
Your PC is circa 2016. It may have a BIOS recovery option.
See this (Link) for BIOS Recovery details.
You may have to contact HP Support (Link) if a BIOS Recovery fails.
BTW, was this BIOS update pushed to your PC by HP Support Assistant (HPSA)? Don't do HPSA BIOS updates in the future.
07-22-2019 10:53 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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