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‎05-11-2017 11:00 AM

HP Recommended
Product: Envy 700-027C
Operating System: Microsoft Windows 10 (64-bit)

The Envy 700 has two USB 3.0 I/O ports on top. Those ports worked fine until I had to restore my C: drive. The other USB ports are 2.0 and work fine.  I ran a hardware test by pressing F2 at startup and the 3.0 ports failed.  Error code:

 

0GDX24-0008L3-WPTWXF-802P03   Product ID:  H5P80AA#ABA

 

Thanks for your assistance.

 

Steve

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2017 07:12 PM - edited ‎05-11-2017 07:17 PM

HP Recommended

Hi SRailey

 

Did you have Windows 10 USB 3.0 support before doing the restore?

 

This PC shipped with Windows 8. So you upgraded to Windows 10.

 

Windows 10 has not installed the correct USB 3.0 drivers after doing a restore, or a reset.

 

HP is not providing Windows 10 drivers for your PC.

 

Check Windows 10 Update in Settings for USB 3.0 drivers. Microsoft should provide the correct drivers.

 

You could also try installing the Intel, chipset and MEI drivers from HP for Windows 8.1 at this site. Expand the Driver-Chipset option for appropriate drivers.

 

Grzy

 

 

 

 

View solution in original post

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2 REPLIES 2

‎05-11-2017 07:12 PM - edited ‎05-11-2017 07:17 PM

HP Recommended

Hi SRailey

 

Did you have Windows 10 USB 3.0 support before doing the restore?

 

This PC shipped with Windows 8. So you upgraded to Windows 10.

 

Windows 10 has not installed the correct USB 3.0 drivers after doing a restore, or a reset.

 

HP is not providing Windows 10 drivers for your PC.

 

Check Windows 10 Update in Settings for USB 3.0 drivers. Microsoft should provide the correct drivers.

 

You could also try installing the Intel, chipset and MEI drivers from HP for Windows 8.1 at this site. Expand the Driver-Chipset option for appropriate drivers.

 

Grzy

 

 

 

 

Was this reply helpful? Yes No

‎05-12-2017 10:58 AM

HP Recommended

Thanks for your help.  Both USB 3.0 ports are now working fine. 

Was this reply helpful? Yes No
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