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‎09-13-2017 01:13 PM

HP Recommended
Product: HP Envy 700-414
Operating System: Microsoft Windows 10 (64-bit)

Attempting to install a Video card into my computer Video Card is a MSI Radeon Hawk R9 270X.  Card fits, fires up all LEDs and fans working, but have a black screen on all input sources to my TV/Monitor.  This only occurs with the card plugged into the power supply.  I am at a loss as to whats going on, never dealt with computers too much in this kind of technical aspect.

https://www.msi.com/Graphics-card/R9-270X-HAWK/Specification

https://support.hp.com/us-en/document/c04453446

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2017 03:01 PM - edited ‎09-13-2017 03:02 PM

HP Recommended

@NDGal1981,

Thank you for the links.  Did you actually read your links?   You only have a 460W max PSU

 

That card requires a min 500W PSU with two PCIE 6 pin power leads.  Suggest you get a Corsair CX600.  After you get the new PSU, you still might have to disable Secure Boot.   But you need to have a stable machine (without that card) to change that setting.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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2 REPLIES 2

‎09-13-2017 03:01 PM - edited ‎09-13-2017 03:02 PM

HP Recommended

@NDGal1981,

Thank you for the links.  Did you actually read your links?   You only have a 460W max PSU

 

That card requires a min 500W PSU with two PCIE 6 pin power leads.  Suggest you get a Corsair CX600.  After you get the new PSU, you still might have to disable Secure Boot.   But you need to have a stable machine (without that card) to change that setting.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎09-14-2017 10:57 AM

HP Recommended

Thank you for the response.  The card was a gift and being a bit of a gamer I was quick on the gun to try to get it in without fully looking at specs.  I just knew my case and card would fit it and had a PCI-e slot, didnt realize or dawn on me that my PSU was just under par for it.  I will be planning on upgrading the PSU.

 

P.S. I have had many HP Products over time and love their durability.  Keep up the good work.

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