• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-10-2024 07:05 PM

HP Recommended
Product: HP ENVY 700-230qe CTO Desktop PC

I need to replace the SD Drive.  I have opened the computer, removed the DVD drive and now I am stuck in removing the DVD bracket that hold the DVD. It should be able to be removed by sliding and pulling up (there are no screws) but it is stuck.

Category:
3 REPLIES 3

‎02-11-2024 06:20 AM

HP Recommended

Here is the manual for that PC

http://h10032.www1.hp.com/ctg/Manual/c02871896.pdf

page 10 shows the procedure.  Hope that helps.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎02-12-2024 03:11 PM

HP Recommended

Thank you but I have an HP Envy 700-230. The case is completely different. Anyway, I was able to remove the bracket that holds the DVD drive. There was a piece of metal that was protruding inside the hole for the screw.

I searched the HP website but I cannot find an "Upgrading and Servicing manual for my computer.

Was this reply helpful? Yes No

‎02-13-2024 04:18 AM

HP Recommended

This is interesting as I copied the model number posted in the original post

HP ENVY 700-230qe CTO Desktop PC and the manual I posted a link to is for that model.

Even if I change the model number to the HP ENVY 700-230 Desktop PC, it still comes up as the same manual

https://support.hp.com/us-en/product/setup-user-guides/hp-envy-700-200-desktop-pc-series/model/65298...

Is that what the PC looks like?  The Upgrading and service guide is still the same.

I am at a loss as to what is going on.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.