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‎04-02-2020 03:37 PM

HP Recommended
Product: ENVY Phoenix Desktop
Operating System: Microsoft Windows 10 (64-bit)

My ENVY Phoenix Desktop just all of a sudden shutoff. The green light on the power supply blinks. If I unplug the power supply from the motherboard the light on the power supply is solid green. How can i tell if this is a motherboard issue or power supply problem?

😀🤔

1 REPLY 1

‎04-08-2020 07:15 AM

HP Recommended

@yellaspurs


Welcome to HP Community

 

This seems more like a Motherboard issue since the power supply is receiving power and it only starts blinking when plugged in

 

You could try a Power Drain. Unplug the Power Cord, press and hold the Power Button for 20 seconds to perform the Power Drain.

 

Plug back everything and power ON the PC. If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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