01-10-2019 07:34 AM - last edited on 01-10-2019 08:39 AM by danny-r
We bought 50 PCS of HP Wireless Keyboard and Mouse 200 for our HQ, and most of users are experiencing some strange issue. Their keyboards loosse connection, wireless mouse from same set is working well. User have to pull out the battery and then install it back, and keyboard start working for a while. Even tried to replace batteries with new ones, but it didn't help.
Keyboard model: HP HSA-D01K
[personal information removed] (this is one of the keyboard with this issue)
Computer used is: HP Elitebook 830 G5
Operating system: Windows 10 x64
01-11-2019 05:20 PM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues related to your HP HSA-D01k product. Don't worry I'll do my best to help you with this.
As we have limited support boundaries in the support community as of now. In order to resolve the issue we have to elevate the case to next level, I will share you few details through a private message. (ECR)
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