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Message 1 of 8
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HP Hardwar Diagnostic for Windows.

HP Recommended
8CG8448Z3J
Microsoft Windows 10 (64-bit)

Good morning!

I am sorry for the trouble !
I will be very grateful for your help!

THANK YOU FOR YOUR HELP AND SUPPORT !!!
I have a desktop-home computer with Windows 10 1909.
There are two choices on the HP Hardwar Diagnostic page

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

a)-Download for Windows 10 ver.1.6.4

b)-Download for Windows 7,8,1 and 10 ver 1.6.4

1. What should I choose and install? How can I explain this?
2. What is the difference between the two choices?


3. I have installed the Hp Support Assistant program on my computer . When I use the Hp Support Assistant, it gives me the opportunity to download and install     HP Hardwar Diagnostic only version 1,6,1, not version 1,6,4. How can this be explained?  And the site  https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html already has a newer version 1.6.4 ,What should I do?

4, What version of Hardware Diagnostics for Windows should I download and install?


5, Which HP Hardwar Diagnostic for Windows   or HP  Hardwar  Diagnostic  UEFI  I need to use to check the RAM working condition? Which tab in the program should I use?
What can you recommend? Or do I need to use another program?

 

6,I used a USB flash drive when using the HD Hardware Diagnostics UEFFI.
The test stopped 99 percent and stopped. The computer did not respond to the ESK key. What should be my actions?

 

THANK YOU VERY MUCH FOR YOUR HELP AND SUPPORT  !!!

BEST REGARDS.Grigoriy.

7 REPLIES 7
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Level 17
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Message 2 of 8
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HP Recommended

Hi @grigtar ,

 

It would help  in terms of accurate replies, if you identified your HP PC with its complete product name or the product number.  You can find that information in system information in the BIOS, F1 from powering on or in the HP Support Assistant.




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Message 3 of 8
Flag Post
HP Recommended

Thank you for your Help and Support !!!

I have two Desktop HP Computers :

-1.) HP Desktop Pro AMT [edit]

-2 ) HP Pavilion Gaming Desktop PC 690-0000nj [edit]

Thank you for your Help and Support !!!

BEST REGARDS. Grigoriy.

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Level 17
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Message 4 of 8
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HP Recommended

For the Desktop Pro AMT I would install the UEFI Diagnostic utility that is available at the PC's support portal

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102396.exe

 

The support portal link for the Desktop Pro AMT PC is below this line

https://support.hp.com/us-en/drivers/selfservice/hp-desktop-pro-a-microtower-business-pc/22219149/mo...

 

I also suggest using the UEFI Diagnostics  utility for your Pavilion Gaming Desktop PC

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102396.exe

 

The support portal link for the HP Pavilion Gaming Desktop PC is below this line. This link was difficult to find, so I suggest saving it.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-desktop-pc-690-0000i/19769765/mo...

 

 




I am not an HP Employee.
You can click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops use the Fn+Esc keystroke while logged into Windows to find the product number

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Message 5 of 8
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HP Recommended

THANK YOU VERY MUCH FOR YOUR HELP AND SUPPORT !!!

VERY GRATEFUL AND GRATEFUL TO YOU

1, I wanted to supplement the data of my computer

HP Desktop Pro AMT
Product Number-4CZ68EA # ABT
Serial number-8CG 8207887

 

There are two choices on the HP Hardwar Diagnostic page

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

a)-Download for Windows 10 ver.1.6.4

b)-Download for Windows 7,8,1 and 10 ver 1.6.4

 

2,Can I use link

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

for my computers ?

. What should I choose and install? How can I explain this?
. What is the difference between the two choices?


3.And on the site

HP PC Hardware Diagnostics | HP® Official SiteI found a newer version.
The question then becomes, which versions to use?

 

4.Which HP Hardwar Diagnostic for Windows   or HP  Hardwar  Diagnostic  UEFI  I need to use to check the RAM working condition? Which tab in the program should I use?
What can you recommend? Or do I need to use another program?

 

5,I used a USB flash drive when using the HD Hardware Diagnostics UEFFI.
The test stopped 99 percent and stopped. The computer did not respond to the ESK key. What should be my actions?

 

THANK YOU VERY MUCH FOR YOUR HELP AND SUPPORT  !!!

BEST REGARDS.Grigoriy.

 

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Message 6 of 8
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HP Recommended

Good morning!

THANK YOU VERY MUCH FOR YOUR HELP AND SUPPORT !!!

 

1,There are newer versions on the site.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

a)-Download for Windows 10 ver.1.6.4

b)-Download for Windows 7,8,1 and 10 ver 1.6.4

2020-05-30_172440.png

 

1,Which is better to use and why: ?

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

OR

- Links that you suggested:

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102396.exe

https://support.hp.com/us-en/drivers/selfservice/hp-desktop-pro-a-microtower-business-pc/22219149/mo...

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102396.exe

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-desktop-pc-690-0000i/19769765/mo...

 

2.There are two choices on the HP Hardwar Diagnostic page

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

a)-Download for Windows 10 ver.1.6.4

b)-Download for Windows 7,8,1 and 10 ver 1.6.4

  1. What should I choose and install? How can I explain this?
    2. What is the difference between the two choices?

THANK YOU VERY MUCH!!!

 

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Level 17
Level 17
47,233 41,481 4,528 11,902
Message 7 of 8
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HP Recommended

 

You're welcome.

 

Use a version from the HP Diagnostics web document or from the support page from  your specific PC.  Either one is fine. 

 

I would tend to use the newer version, but the choice is yours.

 

If you would like to know the differences between the downloads, I suggest reading the documentation that is available at the specific download web page. There is more information available at the HP Hardware Diagnostics web document.




I am not an HP Employee.
You can click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops use the Fn+Esc keystroke while logged into Windows to find the product number

#HelpStopTheSpread #Don'tBeAntisocialWearAMask
#PracticeSocialDistancing
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Level 3
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Message 8 of 8
Flag Post
HP Recommended

Thank you very much for your response!

THANK YOU FOR YOUR HELP AND SUPPORT !!!

On the site https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html
no answer to my questions:

I have HP Hardwar Diagnostic UEFI ver 7.6.1.0.1.

Do I need to additionally install HP Hardwar Diagnostic for Windows ver 1.6.4 ?
2. What additional functions does HP Hardwar Diagnostic for Windows have, which HP Hardwar Diagnostic UEFI does not have?

 

3.What additional functions does HP Hardwar Diagnostic UEFI have, which HP Hardwar Diagnostic for Windows does not have?

 

4.There are two choices on the HP Hardwar Diagnostic page

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Photo below/

a)-Download for Windows 10 ver.1.6.4

b)-Download for Windows 7,8,1 and 10 ver 1.6.4

1. What should I choose and install? How can I explain this?
2. What is the difference between the two choices?

 

5,I used a USB flash drive when using the HD Hardware Diagnostics UEFFI.
The test stopped 99 percent and stopped. The computer did not respond to the ESK key. What should be my actions?

 

THANK YOU VERY MUCH FOR YOUR HELP AND SUPPORT  !!!

BEST REGARDS.Grigoriy.

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