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johnlozy
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HP K1500 USB keyboards lose the letters on the keyboard.

Desktop ENVY PC Product name: HP 750-247C
Microsoft Windows 10 (64-bit)

I have had three HP K1500 USB keyboards in a row lose the letters on the keyboard. THREE!! Happens after using them for two months. HP Tech Supports tells me they use theirs for years without a problem. HA! I think this is an obvious problem. I only use this PC/keyboard about two hours a day!

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HP K1500 USB keyboards lose the letters on the keyboard.

@johnlozy Greetings from the HP Community!

What do you mean by lose the letters? are you referring to physically lose keys? or is it that the entry doesn't work, 

Please elaborate.

 

And if it isn't the physical keys, what do you mean? was it working fine earlier?

Any recent hardware or software changes made to the device before the issue occurred?

 

Keep me posted,

the answer to the above questions will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

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johnlozy
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Message 3 of 4
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HP K1500 USB keyboards lose the letters on the keyboard.

The letter keys on the K1500 keyboard fade away. The keys themselves stay, but the white letters disappear. They actually began all black.

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HP Support Agent
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HP K1500 USB keyboards lose the letters on the keyboard.

@johnlozy That's a part of the wear and tear, if the device is within warranty, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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