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HP Recommended
HP ENVY Laptop PC 13-ba1071cl

I have had this laptop for 2 years use it daily for school and have not had an issue I always took care of it to never damage it. I saw others have been having the same issue and creating a case to get it fixed I would like help with creating the case to send it in for repairs as it seems to be a manufacturer's issue from what I have read. thank you for the help

1 REPLY 1
HP Recommended

Hi @obilo ,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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