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‎03-25-2021 03:14 AM

HP Recommended
Product: HP OMEN 30L GT13-0012nb
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

 

New user here, I have just brought an Omen 30L GT13 (i9-10900k / RTX 3090) and after a promted bios upgrade when I rebooted my desktop, I got 3 long and 2 short beeps and the system would not start. 

 

I started googling the issue and found out that it has something to do with the memory. It turned out that the 2 left ram sockets are not working only the 2 right slots ( tested all 4 rams individually and in pairs in the right 2 slots).

 

What would you suggest I should do?

 

Thanks a lot

 

1 REPLY 1

‎03-25-2021 10:21 AM

HP Recommended

Hello
your computer is new and defective, contact your reseller, or HP, it must be repaired free of charge

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