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HP Omen 30L GT13 RAM slot issues

HP Recommended
HP OMEN 30L GT13-0012nb
Microsoft Windows 10 (64-bit)

Dear Community,


New user here, I have just brought an Omen 30L GT13 (i9-10900k / RTX 3090) and after a promted bios upgrade when I rebooted my desktop, I got 3 long and 2 short beeps and the system would not start. 


I started googling the issue and found out that it has something to do with the memory. It turned out that the 2 left ram sockets are not working only the 2 right slots ( tested all 4 rams individually and in pairs in the right 2 slots).


What would you suggest I should do?


Thanks a lot


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your computer is new and defective, contact your reseller, or HP, it must be repaired free of charge

Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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