HP Omen and M100 gaming mouse

[mjb4]

I have an Omen desktop with M100 Mouse. Both are practically new and work fine except that the scroll button on the mouse doesn't work properly - it scrolls in and out randomly.

When I try to troubleshoot it I get the error 'USB input device can't work properly with USB 3.0' even though it is plugged into the USB 2.0 socket. Previously my ancient Microsoft mouse worked fine in the same socket.

[sandytechy20]

@mjb4

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are gaming mouse issue.  I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

Try the steps mentioned below:

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

I would also suggest please update the BIOS, and Chipset drivers on your PC from our HP support website, using this link.Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Use this link to download the driver:- https://hp.care/2ok413d

Let me know how it goes.

Cheers.

[mjb4]

Unfortunately I do not have the option "Use MS Office compatible scroll only"  under the buttons tab in Windows 10.

The available options are switch buttons, double click spped and click lock.

[sandytechy20]

@mjb4

Thanks for the reply.

I appreciate your time and effort.

Skip those steps which you cannot find and continue with the remaining steps, that should fix the issue.

Let me know if you need more assistance.

Cheers.