05-13-2010 03:41 PM
My problem is everytime I turn it on, I can't get past the HP welcome screen (with the 2 hands). I can't even boot in safe mode and can't do anything at all. Even if I unplug the power, turn back on, it's still the same. Stuck on the welcome screen. Please help. Thanks in advance.
05-13-2010 06:07 PM
When you get to the HP blue screen (2 hands) enter the bios via F10 (setup). Look for the diagnostics area and try some diagnostics. Do you hear the hard drive spin up?
05-14-2010 07:39 PM
i tried pressing the f9 [diagnostics for my pc] and nothing's happening. still stuck on the welcome screen. oh btw, sorry, it's one hand with the hp logo in the middle. basically can't do anything
05-15-2010 01:15 PM
Do you have any bootable CDs (repair, installation, diagnostic) that you could try and see if they can boot up?
Are you comfortable enough with opening up the PC? If yes, then unplug the PC and open it up. Clean out all the dust and then carefully remove and replace (reseat) all the cables going to the motherboard. Do the same for the memory dimms and the video card if you have one installed. Leave the PC open and power it up looking to see if all the fans are working and again listen for the hard drive to spin up.
If you don't want to try the above then take your PC to the local PC repair shop or call HP support.