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Message 1 of 2
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HP Pavilion Gaming 15-cx0000 Laptop Hinge issue

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HP Pavilion Gaming 15-cx0000 Laptop PC
Microsoft Windows 10 (64-bit)

Hi Team,


Am having hinge issue in my laptop due to which my screen frame at the bottom came out and am unable to close or open my laptop, even am unable to move it since any movements makes it more worse. Its only 1 and half years from purchase and this issue is unexpected from a new laptop. I need a solution for this since it's the only laptop i have for my work in current situation and it would be great if you look at the issue and provide fix for the same.

HP Support Agent
HP Support Agent
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Message 2 of 2
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@Janani0913 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!


Thank you for visiting the HP Support Community. 

I am an HP Employee

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