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‎08-30-2023 08:04 AM - edited ‎08-30-2023 08:04 AM

HP Recommended
Product: HP Pavilion TP01

Hello,

I am an IT technician for my school district. Today a client came in today to get updates for Adobe Acrobat. However, that did not happen, as I was unable to even log into the HP Pavilion TP01 my client had. 

 

It seemed like the USB-A ports were rejecting to give power to the keyboard and mouse on the login screen, but the HP Pavilion TP01 towe still was able to display on a monitor. I tried messing with the BIOS and Windows Automatic Repair and was able to get the keyboard and mouse to work in those settings. I even tried System Image Recovery and still nothing. 

 

The HP Pavilion TP01 does have USB-A ports on the front and back of the tower. The ones on the front are soldered to the motherboard and are not on a daughterboard. 

 

My client said that they ran updates on it last night and then shut it down. 

 

Is there anything else that I can try? 

 

Please let me know. Thank you. 

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